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| CAREER CHANGE Catalog Collaborative Custom Training |
Dare to Change Careers!
Feeling stuck? Do you want to make changes in your life? Discover your strengths, interests, values and personality traits through the help of our professional career counselor. Take the Myers-Briggs Personality Indicator and learn to use the results as an aid in taking charge and making that career choice. We will challenge you to reach for your job or career goal by teaching you the tools to make it a reality. This interactive course is designed for the new job seeker as well as for those on the lookout for a new direction. |
Résumé Writing Workshop
Create an effective résumé, or improve the one you already have. This workshop will lead you through a self-assessment series so you will have extensive knowledge about the product you are marketing YOU! Learn different résumé formats, how to write an employment objective, and tricks to writing persuasive cover letters. Make the most of your work experience. Know what to reveal in a résumé, and what to keep to yourself. This course also covers the use of online résumés and Internet Résumé Secrets. |
Twelve Steps to a Successful Job Search
Did you know that most jobs are never advertised? This easy to follow, step-by-step guide will teach you how to become the solution to the employer's staffing problem prior to the public posting of any job. By-pass the personnel department and get the job you want by learning how to interview directly with the real decision makers in any company. |
Hidden Market Job Search Strategies
Find out how to get your résumé package past interfering secretaries, how to set up an interview for an unadvertised position, and how to control that interview. You'll even learn how to convert a turn-down into a new referral. |
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|
COMMUNICATIONS
Catalog Collaborative Custom Training |
Effective Communications
The purpose of this course is to help participants
understand and improve the communication process, particularly
in the workplace where effective communication skills
contribute to a production team's efficiency. Topics
include: verbal and non-verbal communications, cultural
factors, barriers to communication, active listening
techniques, and effective participation in meetings.
Also included are writing effective work orders, instructions,
and e-mail messages. |
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| COMPUTERS Catalog Collaborative Custom Training |
Introduction to Windows
XP
You'll begin with the start button and learn to manipulate
windows and work the accessories for word processing and
drawing. Explore the control panels and become comfortable
and confident using Windows. Advanced features are briefly
discussed. |
Introduction to Word
XP
Are you a beginner who needs an in-depth study of
Word? Learn to: copy, paste, and format text; create and
work with tables; add graphics; merge word documents. |
Intermediate Word XP
This course is geared towards those who have basic
Word skills and are ready to learn more. Topics include:
formatting with styles, creating and modifying charts;
sharing information with other programs. |
Introduction to Excel
XP
Are you in need of an in-depth look at Excel? Learn
to: build, edit, and format worksheets; work with charts
and use lists; use formulas and functions. |
Intermediated Excel
XP
If you are already familiar with the basics of Excel
and are ready for the next step, this class will show
you how to: analyze list data; enhance charts and worksheets;
exchange data with other programs. |
Introduction to PowerPoint
XP
Do you need to produce slides, charts or overheads
for your company, classroom or organization? Plan an effective
presentation. Learn to: create slides with templates text
and animated transitions; insert clip art and graphics;
customize fonts, colors and backgrounds. |
| More
Computer Courses . . . |
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| CONSTRUCTION Catalog Collaborative Custom Training |
Construction Management
Gain the confidence to work in the construction management
environment. Learn how to facilitate the design and building
of a construction project. Gain knowledge of the fundamentals
and concepts related to pre-construction planning, design
evaluation, permitting, budget development, contracting,
scheduling, site management, record keeping and project
closeout. |
Building Inspection
If your building is going to be inspected in the
future or you are considering employment in this complex
field, this course is for you. Participants will be able
to identify construction problems and cost overruns associated
with building completion and property transfers. Topics
include inspection pre-planning, new and existing construction
inspections, report writing and the inspection of building
elements including footings, foundations, framing, interior
and exterior wall covering, mechanical and electrical
systems. |
Computer Based Construction
Estimating Introduction
When the economy slows down, quick and accurate estimates
are essential. Learn the importance of using basic cost
estimating procedures in the evaluation and selection
of computer based estimating software programs based on
project complexity and company size. |
Construction and Building
Codes
Are you aware of the current State of Connecticut
Building Code, its intent, and how it affects all construction
projects in the state? Learn how codes are developed,
how codes apply to construction projects in the state,
and the importance of using the state building code in
the construction process. |
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| CUSTOMER
SERVICE Catalog Collaborative Custom Training |
Becoming Client-Oriented - Creating Exceptional Customer Service
Create happy customers by developing a “winning” customer service policy. Develop a client-oriented approach to help you gain customer cooperation, reduce anger and frustration, and minimize stress. It is our responsibility to provide service to clients who depend on our ability to service them in an efficient, timely manner. Develop a winning image by: presenting a best first impression; becoming client-oriented; using the telephone to your advantage; dealing positively with challenging people/situations; effectively following-up and following-through; and discovering your customers' needs. Create "win-win" situations by learning to de-fuse volatile behavior and turn an adversary into an ally. |
Becoming Client-Oriented - Creating Exceptional Customer Service
Create happy customers by developing a “winning” customer service policy. Develop a client-oriented approach to help you gain customer cooperation, reduce anger and frustration, and minimize stress. It is our responsibility to provide service to clients who depend on our ability to service them in an efficient, timely manner. Develop a winning image by: presenting a best first impression; becoming client-oriented; using the telephone to your advantage; dealing positively with challenging people/situations; effectively following-up and following-through; and discovering your customers' needs. Create "win-win" situations by learning to de-fuse volatile behavior and turn an adversary into an ally. |
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| ENGLISH
AS A SECOND LANGUAGE (ESL) Catalog Collaborative Custom Training |
| Our ESL course are designed
for students whose native language is not English and
who have reached a specific level of proficiency in reading,
writing and speaking English. Placement is determined
by a standard ESL Placement Test and a writing sample.
|
| Waterbury Campus and Danbury
Location |
ESL (15) Real Life English
Are you beginning to learn to read and write English? This course will help you gain the language you need to function in the situations you face every day. While developing basic literacy skills in reading, writing, and speaking you will increase your vocabulary and also learn about American culture. |
ESL (20) Conversation
Is speaking English new to you? Do you want to communicate
with confidence? Take this course and learn to recognize
and understand key language points as they are used in
every day situations. A variety of listening tasks and
speaking practice will be used to develop you understanding
of spoken English. |
ESL(25) Reading and
Writing
Is reading and writing English new to you? Take this
course and learn the step-by-step approach to writing.
Grammar, sentence structure, and the writing process will
be stressed. A weekly newspaper subscription is included
in the cost of the class. |
ESL (30) Conversation
Do you have difficulty communicating in English?
Improve your listening and speaking skills. Oral communication
and listening skills will be emphasized and developed. |
ESL (32) Grammar
Does your writing need to be more accurate? If you
are beginning to write in English and would like to feel
more confident, this course is for you. The rules of grammar
structures will be introduced, practiced, and applied.
English will be presented in a meaningful context to allow
for a better understanding. |
ESL (35) Reading
and Writing
Do you have difficulty reading and writing in English?
Take this course and learn reading and writing skills
to quickly improve your ability to read and write English.
The goal is to develop fluency and self-confidence.
A weekly newspaper subscription is included in the cost
of the class. |
ESL (40) Conversation
Do you wish you had more opportunities to practice
speaking in English? Focus on developing listening and
speaking skills. Work toward fluency and learn English
while exploring enjoyable, intellectually challenging
themes. |
ESL (45) Reading and
Writing
Have you had some previous exposure to reading and
writing in English? Work toward fluency, that will prepare
you for academic, personal or career goals. A weekly newspaper
subscription is included in the cost of the class. |
ESL (55) Reading and
Writing
Do you plan to enter an undergraduate program in
a college or university? Begin to prepare with this intermediate
course with an emphasis on integrative skill development.
Practice expository writing at the paragraph and short
essay level. Learn techniques for effective note taking.
Listening and reading skills will be addressed. Begin
to prepare for TOEFL exam. |
Accent Reduction for
Non-Native English Speakers
The goal of foreign accent reduction is to help individuals
improve their pronunciation of English while retaining
the charm of their native accents. Even individuals whose
written or spoken English is fluent can benefit from speech
that is more understandable. If you feel your accent has
become a barrier to your business or social communication
and professional advancement then you can benefit from
these classes |
English for Manufacturing
This is a beginning course in On-The-Job English.
Topics include workplace vocabulary, common company policies,
giving and following directions, understanding safety
regulations, interacting with co-workers and supervisors,
and understanding personality conflicts and valued work
behaviors. |
Medical English
Is English your second language? Do you work in the medical field or wish to enter into this type of work? Take this class and learn some medical terminology needed to communicate more effectively in English. The goal of the course is to help you communicate in English with patients, their relatives, and with staff. Special attention is given to listening, speaking, and reading. |
The English Language of Mathematics
Having trouble “doing math” in English? Learn the special terminology of mathematics and the everyday language that takes on a different meaning when used in a mathematical context. Practice the reading, writing, listening, and speaking skills you need to communicate mathematical concepts. Improve your ability to understand and communicate mathematical ideas, including the translation of written or verbal mathematical problems into mathematical symbols. This course will focus on the English language skills associated with basic arithmetic operations using whole numbers, fractions, decimals, percents, ratios, and proportion; measurement and data analysis; basic algebra; and basic geometry. |
ESL Computers Made Simple
This course is designed for ESL students with little or no computer experience who want to learn about the most common jobs performed with a computer. Our hands-on approach is a productive way to: • Review keyboarding and mouse skills • Learn common terminology and computer equipment • Be introduced to word processing, spreadsheets, Windows, and the Internet Textbook is included in the cost of the course and is provided in class. You will be tested and evaluated throughout the class. |
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| FINANCIAL Catalog Collaborative Custom Training |
Finance for the Non-Financial Manager
Do company income statements and balance sheets confuse you? Don't know a receivable from a payable? Learn the language of finance. Those who do ultimately make better decisions, build stronger budgets, and increase the value they provide to their team. This course is specifically designed to improve managers' financial fluency, learn more about the financial aspects of their decision-making, and understand how their actions and activities affect their organization's financial performance. This course is appropriate for managers in non-financial areas and is also excellent for employees who require improved financial literacy to function effectively in their jobs. |
Additional Financial Courses:
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|
HUMAN
RESOURCES Catalog Collaborative Custom Training |
Essentials of Human Resource Management Certificate
This is the perfect course for managers who need to know basic HR concepts BEFORE disciplinary action is required and HR has to get involved. Essentials of HRM is also for those who've reached the end of their career ladder with their present company and want an overview of areas outside their current specialty, or for newcomers who want an overview of the whole field. This course is not for the seasoned HR professional (unless you're looking for a general broad stroke update) but is a must for anyone managing people. Knowledge of the essentials can keep you and your company out of trouble, make you a better manager, improve workplace morale, help with performance management and protect your company from needless litigation. |
Human Resources Legal Compliance and Effective Practices
Are you aware of the many laws governing your interaction with employees? Line managers and human resource practitioners will develop greater knowledge and understanding of the regulations and their responsibilities surrounding them. Become familiar with the laws governing human resource practices. Learn practical methods to comply with them. Recognize their twists and turns, overlaps and integrations, and be exposed to best practices in employee supervision. Topics covered include: employment practices, record keeping, termination practices, privacy, Fair Labor Standards Act, sexual harassment, communication, performance management, compensation, personal liability, Family and Medical Leave Act, Americans with Disabilities Act and CT Workers Compensation Act. |
The SHRM Learning System
The SHRM Learning System is designed to provide you
with an overview of key areas in human resource management.
Besides being a powerful tool to assist you in preparing
for the PHR or SPHR certification exams, it also provides
professional development for you and your HR Department.
This course provides a solid foundation for managing the
HR challenges you face in today's demanding work environment. |
Performance Management
Do you feel uncomfortable addressing employee performance issues? Turn these issues into opportunities! The purpose of this workshop is to introduce supervisory personnel to methods of assessing, improving, and communicating employee performance. No individual appraisal format or methodology is advocated, but company practices and forms can be readily incorporated. Through discussion and exercises, the class identifies the barriers to effective assessment and counseling and then learns how to overcome them to result in better communication, more objective assessment, and improved performance results. |
Interviewing Skills
and Processes
This course gives interviewers the opportunity
to maximize their success in selecting the right applicant
for each job in the organization while remaining on
the right side of the law. |
Sexual Harassment
Awareness
During the past decade sexual harassment has been
recognized as a significant corporate and social problem.
Did you know that Connecticut law now requires organizations
with 50 or more employees to provide a minimum of two
hours of sexual harassment training for all supervisors?
In this course participants will learn what behaviors
constitute sexual harassment, which is protected by
law and the civil and criminal consequences of violations. |
Diversity in the Workplace
The population today is increasingly diverse, so
sensitivity to differences is an important part of good
customer service and a positive, productive work environment.
Through interactive discussions, this course will enhance
the participants' awareness of cultural distinctions
and develop skills to maximize customer service skills. |
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| Insurance Catalog Collaborative Custom Training |
Life & Health Insurance Licensing Preparation
This course will prepare the students for the Connecticut Life and Health Insurance Producer exam. It is a combination of home study and five days of classroom instruction and is fully approved by the CT Insurance Department. The first time pass rate for this program is 90%. The program of study includes:
- Basics of life insurance
- Basics of health insurance
- Types of life insurance policies
- Types of health insurance policies
|
Business Life Insurance and Retirement Benefit Planning
In this workshop you will review the changes and outline what agencies need to be doing with regard to business life insurance and retirement benefit planning. It is intended for agents whose primary activity is outside of this specialty. Key points covered: buy-sell agreements, deferred compensation, key employee life insurance, split dollar, executive bonus plans, various issues relating to retirement benefit planning and ethical issues relating to real-life situations and choices. (Earns eight CE credits.) |
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| LEADERSHIP Catalog Collaborative Custom Training |
Learning to Lead
Which would you prefer to be called, an excellent
manager or an excellent leader? Maybe you haven't considered
the differences between the two, but most people would
rather be designated as an excellent leader because it
suggests a quality that goes beyond basic management skills.
In this class you will enhance your present management
abilities with a stronger, more discernible dimension. |
Frontline Leadership
(Achieve Global)
Changing customer expectations, changing markets,
new technologies, new competitors. Thriving in today's
ever-changing marketplace requires making the most of
today's conditions while preparing for tomorrow's opportunities.
The power for this type of performance comes from employees
who can translate broad business objectives into targeted
action. The power for this type of performance comes from
Leadership 2000. These modules all center on the theme
of performance management. |
Supervisory Skills
I
The Supervisory Skills I course is designed to
give those who are supervisors, or those who are interested
in becoming supervisors, a basic, yet complete overview
of the responsibilities of the job of a supervisor.
The course will cover the effective behaviors that a
supervisor should exhibit in the workplace as well as
methods for leading and supervising individuals and
groups. |
Supervisory Skills
II
The Supervisory Skills Part II course is designed
for supervisors, who want to build on the skills for
effective supervision and learn additional methods for
success. Active participation in exercises allows for
the application of new information on leadership, management
styles, quality, managing change, teams, and problem
solving/decision-making. Prerequisite: Supervisory Skills
I or equivalent experience. |
Advanced Topics in
Supervision
Advanced Topics in Supervision is designed to give
those who completed Stepping Up to Supervisor Parts I
and II a forum for discussing challenges facing the supervisor
today. Among peers, we will focus on issues related to
communication, team conflict, training, and decision making.
Presentation skills will be refined as weekly topics are
discussed. Group feedback will be used to facilitate problem
solving. The value in this course is the practical application
in a peer support environment. |
Achieving Results Informally
- Improving Peer Relationships
Who should attend: Supervisors, managers, project
managers, and individuals working in a setting where several
people are involved or who must interface with multiple
departments.
Don't be "left out of the loop"! Become one
of those successful people who understand the nature of
peer relationships and their impact in the workplace.
Discover how to develop alternatives to the traditional
hierarchical authority as a power base for exerting influence. |
Coaching for Development
PEOPLE WANT TO EXCEL! Learn how to support them by
being an effective communicator, role model, and support
giver. This course explains the crucial roles of mentor,
appraiser, teacher, sponsor, and advocate, and how to
perform each successfully. |
Teambuilding - Maximizing
Team Work
How can you increase productivity and employee morale
at the same time? Create an action-oriented, high-performance
team that stresses unity, harmony and enhanced productivity.
Interact with the team to establish an environment where
the mission is clearly defined and everyone is striving
to reach common goals. Accentuate your team performance
by learning to determine and create the characteristics
of a successful team, define team purpose, roles and ground
rules, contribute to and maximize 'group dynamics",
enhance positive interpersonal communication skills, develop
an action plan for continuous improvement, and utilize
effective decision-making and problem-solving skills to
maximize achievement. |
Trainer Certification
Program
The goal of this class is to assist businesses in
developing their in-house training capacity. Subject-matter
experts will learn to plan and deliver on-the-job training.
As participants write short modules for actual use in
their work environments, they will consider the needs
and expectations of adult learners, accommodate differing
learning styles, write performance objectives, and design
assessments of learning. Class members will also have
an opportunity to practice effective trainer qualities,
different instructional delivery techniques, and the use
of visual aids. |
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| MANUFACTURING Catalog Collaborative Custom Training |
Blueprint Reading for
Manufacturing
Do you need skills in reading and accurately interpreting
drawings and in preparing simple technical sketches? When
instruction in blueprint reading and sketching is integrated
with manufacturing, the ability of the student to prepare
orthographic and other drawings and working sketches is
enhanced and accelerated. This class is an excellent introduction
or review and will enable the student to: read and interpret
engineering documents, relate drawing data to manufacturing
processes, interpret multi-view drawings, and understand
dimensioning and specifications. |
Geometric Dimensioning
and Tolerancing
Are you involved in manufacturing or quality control
and wish to learn the fundamentals of GD&T? Geometric
symbols and characteristics will be studied and exercises
done to understand their application. Topics include:
basic tolerances and allowances, modern geometric engineering
tolerances, geometric symbol characteristics and form
tolerances, datum points and orientation tolerancing,
true position tolerancing, profile and runout tolerancing.
Prerequisite: Knowledge of Blueprint Reading is required. |
Corrective Action
/ Problem Solving
Do you want to respond effectively to Corrective
Action Reports through effective problem solving and
teamwork? Topics included will be company expectations,
teambuilding, data collection strategies, root cause
analysis, containment and corrective actions, and action
implementation. |
Metrology
This course will give participants the ability to
identify and be able to measure parts with regard to drawing
specifications and requirements. It will cover the use,
care and calibration of common measuring Instruments.
Participants will learn about the instruments and how
they are used in inspection programs. Hands-on practice
in taking accurate measurements will be included. |
AutoCAD - Part I
This course will develop two-dimensional computer-aided
drafting skills using AutoCAD 2002. Participants will
learn to create, edit and print engineering drawings consisting
of elementary geometric entities. Concepts will be reinforced
using tutorials incorporating mechanical drafting problems
and examples. Each class will include approximately two
hours of lecture and demonstration and two hours of practical
(hands on) independent student work on tutorials and exercises.
Each session will also include a short written or practical
assessment. |
AutoCAD - Part II
This course is the continuation of the AutoCAD
class to develop two-dimensional computer-aided drafting
skills using AutoCAD. Participants will learn to create,
edit and print engineering drawings consisting of elementary
geometric entities. Concepts will be reinforced using
tutorials incorporating mechanical drafting problems
and examples. Each class will include approximately
two hours of lecture and demonstration and two hours
of practical (hands on) independent student work on
tutorials and exercises. Each session will also include
a short written or practical assessment. |
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| MATH Catalog Collaborative Custom Training |
Workplace Math
A solid understanding of math as it is applied in the workplace is a fundamental building block of high quality performance and opportunity for advancement. In this course participants will refresh their math skills and learn new applications to use on the job. |
Metrics
This course provides an overview of the metric system. Included are handouts that stress the importance of thinking in metric measurements. Commonly used metric units are discussed: length, weight, volume, and temperature. "Rule-of-Thumb" conversions are demonstrated and followed by exercises. The content includes emphasis on learning the language of the metric system, common units and their symbols. |
Math & Algebra Refresher
Do you need to brush up on your math before you return to college or seek that promotion? Take our refresher course and review basic arithmetic skills including: fractions, percents, word problems, and basic algebra functions including graphing. This course is a great way to prepare for the college placement test or the basic college math course, and will assist you in the successful completion of the Praxis Test, Civil Service Exams, and other placement exams. Workbooks are included in the cost of the course and are provided in class. |
Mathercise
Have fun and exercise your mind with Mathercise! This class in designed for active mature adults who enjoy mental challenges. Using basic math and algebra, we’ll solve problems designed to stretch your brain, not your muscles. If you like brain teasers and puzzles, you will love this class! |
Accounting Fundamentals
Demand for accounting professionals currently exceeds supply. If you’re interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you. Learn the basics of double-entry bookkeeping, how to analyze and record financial transactions, as well as prepare various financial reports at the end of the fiscal period. We’ll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period your financial awareness and accountability while also gaining a marketable skill, this course is for you. Learn the basics of double-entry bookkeeping, how to analyze and record financial transactions, as well as prepare various financial reports at the end of the fiscal period. We’ll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. |
| The English Language of Mathematics (See ESL) |
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| OFFICE MANAGER Catalog Collaborative Custom Training |
Access XP Introduction, Intermediate
Accounting Fundamentals (see Math)
Excel XP Introduction, Intermediate, Advanced
PowerPoint XP
Primary Payroll Skills (See Payroll)
Essential Payroll Skills (See Payroll)
Advanced Payroll Skills (See Payroll)
QuickBooks Pro Introduction
Performing Payroll in QuickBooks
Word XP Introduction, Intermediate
Projects in Business: Advanced Word |
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| PAYROLL Catalog Collaborative Custom Training |
Primary Payroll Skills
Whether you are a small business owner or an entry-level worker, you will need to learn basic payroll terminology and concepts that may include pay classifications and calculations, federal withholding applications, principles of accounting, customer service, and more. This course will introduce payroll fundamentals. It is also an excellent review for payroll professionals preparing for the CPP Certification Exam. |
Essential Payroll Skills
An intermediate-level course for those who wish to expand their knowledge and application skills in the areas of federal law and regulatory compliance. Covers basic categories of employment journal entries and reconciliations, internal control and audits. |
Advanced Payroll Skills
The final course in the PPLS series, Advanced Payroll Skills covers more complex payroll applications and is designed for individuals who are seeking advanced-level payroll knowledge and application skills in the field. This course is the final step in completely covering the body of knowledge tested on the CPP examination using PPLS. Participants who successfully complete this course should be able to:
- Administer complex benefits and tax applications by accurately processing
- paychecks, taxes, and financial and federal reports for various employee requirements.
- Accurately complete all federal compliance documentation, conduct audits, identify errors, and manage inquiries and penalties with appropriate skills for IRS problem resolution.
- Demonstrate knowledge and leadership in evaluating and implementing a new information system solution.
- Demonstrate competency in planning and managing a department or staff by creating policies and procedures appropriate for the organization and applying learned managerial skills to various department and staff situations.
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| PROCESS
IMPROVEMENT Catalog Collaborative Custom Training |
Manufacturing Process
Improvement
Process Management and Control is the most important
factor in improving the delivery, quality, and productivity
in today's manufacturing arena. Every task performed in
the workplace by anyone involves a process. Understanding
this concept and knowing the methods used to control and
manage these processes are the key elements in becoming
ISO 9000 certified and also being able to fully utilize
other tools such as SPC. This process management workshop
allows participants to understand, recognize and utilize
these methods in their own work environment. |
ISO 9001:2000 Management
Responsibility Training
Designed for senior management or management representative,
this training concentrates on the responsibility of management
relative to the overall process. This two-hour course
presents an overview of the ISO 9001:2000 Stands, with
emphasis on changes since the 1994 Standard. Includes
on official copy of the ISO 9001:000 Standard for each
company represented. |
Transition to ISO
9001:2000
This training centers on difference between ISO
9001:1994 and ISO 9001:2000, interpretations of new
requirements, and company gaps for implementation. This
course delivers practical knowledge of the structure
and contents of the standard, as well as a working knowledge
of the audit process. |
Strategic Internal
Auditing Training
This hands-on training is a follow-up to Transition
to ISO 9001:2000, and concentrates on auditing principles
and strategic planning for an audit, and provides an
interdiction to audit execution. Consisting of a series
of workshops and a 4-hour individualized coaching session,
this course provides the "nuts and bolts" experience needed to become a qualified auditor. |
Statistical Process
Control
Learn to identify and apply basic statistical tools
used to monitor process performance. Upon completion of
the program, participants will have knowledge of the concepts
of variation, histograms normal bell curve, average and
range charts, process capability studies and how to analyze
process performance. |
LEAN Enterprise
Lean Enterprise stresses the discipline of excellence
that includes the elimination of waste or no-value-added
activities while adjusting the flow of the service according
to customer demand. Lean Enterprise, utilized as a form
of continuous improvement, is not a destination. It is
a journey, an ongoing process. The benefits of LEAN can
affect your overall sales and customer service as well
as your internal operations. |
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| PROFESSIONAL
DEVELOPMENT Catalog Collaborative Custom Training |
Adapting to Change
Do you have a new boss? Do you have new responsibilities?
Do you sometimes feel frustrated or not in control? Dealing
with change is essential for surviving in companies that
are reorganized, merged, or "right-sized". Learn
how to be a flexible, "team player". Discover
the power of dealing effectively with new employer-employee
relationships, new job expectations, and new standards
for success. |
Effective Business
Negotiations
Negotiation takes place all the time! It plays a
vital role in your everyday business and personal life.
Yet many people view negotiation as an onerous exercise
to be tolerated rather than enjoyed. In this course you
will learn the skills necessary to help you become a successful
negotiator, and at the same time, learn to enjoy the process
along the way. |
Managing Upward
Are you tired of doing a good job and not getting
ahead? Take this class and learn how to position yourself
for upward professional mobility. Discover how to develop
positive working relationships with those above you in
the organization. Strengthen relationships with your immediate
supervisor as you learn to skillfully receive and offer
both praise and criticism. |
Time and Change Management
TAKE CHARGE OF YOU! Find the key to high productivity
and low stress with this excellent, quick course in time
management and adapting to workplace change. You'll use
proven, practical planning aids and make every minute
count. Prepare for your future by following a proven approach
to positively deal with personal and workplace change
and create more time in your life! |
Effective Presentation
This course is designed to give delegates the confidence
to make effective presentations that will be remembered.
Preparation is vital and our course covers objective setting,
planning the content and structure of a presentation,
and how to make your presentation memorable - including
the effective use of visual aids. Communication skills
are also covered - the use of your voice and body, how
to combat nerves and dealing with difficult questions.
The most persuasive presenters deliver their ideas clearly,
demonstrate confidence and enthusiasm, and handle objections
with poise. |
Project Management
- Introduction
Learn to initiate, plan, control and complete projects
more effectively. This course provides students with practical
skills, concepts and principles that can be directly applied
to any project to ensure a successful outcome. |
Project Management
- Advanced
This is a fast-paced course
dealing with managing the risks associated with a project.
It focuses on managing project metrics, quality management,
project documentation and communication, as well as techniques
and templates to control the execution of the project.
Students are expected to have completed Introduction to
Project Management or have equivalent project management
experience. |
Microsoft Project 2000
- Basic
As a project manager, you are required to manage
and control your project in order to make it a success.
For this, you need to know and be able to apply project
management concepts. You can use the tools of Microsoft
Project 2000 to effectively organize and monitor the progress
of your project. |
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| REAL ESTATE Catalog Collaborative Custom Training |
Basic Appraisal Principles
This introductory appraisal course is one of the pre-licensing courses for appraisers and brokers. The topics include an overview of real property concepts and characteristics, legal consideration, value influences, real estate finance, types of value, economic principles, real estate markets, and analysis and ethics in appraisal practice. |
Guide to Passing the PSI Real Estate Exam Prepare for the PSI Broker or Salesperson examination online.
Features topics related to the latest PSI Examination Content Outline. Students polish test-taking skills and improve pass rates in a simulated computer test environment. Detailed reporting, build-your-own-exam functionality, and a drill-down approach to retaking missed questions help chart your progress and prepare to pass the licensing exam the first time. |
Real Estate Appraisal Exam Prep
This course was designed with attention to detail in order to be very useful to either first-time or repeat test takers of the State Certificate Residential Appraiser examination. Identify the 15 topic areas that the PSI exam will test and what is the percentage of questions from each topic area. Review of topics includes real estate markets and analysis, property descriptions, highest and best use analysis as well as the three approaches to value. There will be an opportunity for you to ask questions on topics that are particularly confusing to students. |
Real Estate Finance
This course is invaluable to brokers, agents and/or appraisers who are interested in increasing their knowledge and professionalism to a new level in the real estate industry. Cover the essentials of real estate finance, including mortgage instruments, the monetary system, loan processing, appraisal and other principles and practices of real estate finance. You will be prepared to understand the nature and cycle of real estate finance, secondary mortgage markets, insured loans, defaults and foreclosures. Those students intending to sit for the State of Connecticut Real Estate Exam must attend and pass this course with a grade of 70 or better. |
Real Estate License Renewal for 2008
Complete Your 2008 Real Estate Continuing Education Requirements
$29 per course
Salespersons and Brokers must complete 12 hours of continuing education courses which must include:
Current Issues in Real Estate I (3 hours)
Current Issues in Real Estate II (3 hours)
Appraisers please refer to State requirements at www.ct.gov/dcp
2008 Deadlines:
Appraisers, April 30
Brokers, March 31
Salespersons, May 31 |
Real Estate Principles and Practices Principles and Practices
Real Estate Principles and Practices Principles and Practices is the real estate salesperson pre-licensing course required by the State of Connecticut. This course provides a comprehensive introduction to the real estate business for those interested in learning more about this exciting industry. You will be introduced to brokerage, listing agreements, buyer/seller representation, ownership of real estate, legal descriptions, taxes, contracts, liens, transfer of title and more. Those students intending to sit for the State of Connecticut Real Estate Exam must attend and pass this course with a grade of 70 or better. Course material is extensive and those intending to take the State of Connecticut Real Estate Exam are expected to complete considerable reading. |
Staging Your House to SELL!
Sellers outnumber buyers in today's real estate marketplace and it is more critical than ever to make your home irresistible to buyers. Discover simple techniques for preparing your home that can cost pennies and have proven to return dollars in the bottom line to you the seller. This is the perfect class to prepare your own home for sale or for real estate agents eager to distinguish their listings from the rest of the crowd. Not ready to move? Come and learn tips that will have you falling in love with your home all over again. |
Uniform Standards of Professional Appraisal Practice 7-hour National USPAP Update
This update course reviews the historical development and adoption of USPAP and the formation and function of The Appraisal Foundation. The standards structure will be presented and there will be a discussion of the appraisal process as it relates to USPAP. There will be a review of recent changes to USPAP within the past few years, including such topics as: revisions to the ethics rule, competency rule and new Advisory Opinions. The course will also address scope of work issues and some of the common myths and misconceptions related to USPAP. There is currently no examination required to successfully complete this course. |
Uniform Standards of Professional Appraisal Practice 15-hour National USPAP Course Required for Appraisal Pre-licensing
Required for Appraisers, this course covers the Uniform Standards of Professional Appraisal Practice, and how federal standards merge with Connecticut licensing laws and regulations. Case Studies demonstrate the importance of formal professional practices. Appraisal Foundation final exam standards are set each year. Students must meet the final exam standard in order to successfully pass this course. Attendance requirement is 15 hours. |
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| SALES
& MARKETING Catalog Collaborative Custom Training |
Marketing and Public
Relations for Small Business
Why do most new
products or businesses fail? Not because they aren't great
ideas, but because no one knows about them! From starting
a new business, to helping your existing business grow,
this course will help you pave a road to success. through
real-life, hands-on exercises, you will create and learn
how to implement a successful marketing and public relations
plan for your small business. |
Seven Pillars of Sales
Success - Effective Strategies for Small Business
Discover how to implement "social" steps
to get your potential customer to say, "Yes!"
Discover how to uncover their needs and overcome objectives.
Learn the step-by-step process to reaching your business'
sales goals and making it an enjoyable experience for
your and your customer. |
Sell More By Selling
Less
Do you need to get more of the prospectors you already
see to trust you and become customers? This workshop is
a pro-active, take-charge approach to growing new business.
You will learn proven techniques that will enable you
to get more appointments and more closes. You will also
learn to avoid the feeling of rejection that drives so
many out of sales. You'll be in total control as you find
yourself getting in front of more suspects to quality
them to be real prospects more quickly and more easily. |
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| WRITING Catalog Collaborative Custom Training |
Business Writing
This course will assist participants' in their ability to communicate in writing more effectively. The art of business writing will be explored as well as solid basics to help ensure a properly constructed document. Participants will use hands on activities to ensure they can readily use the techniques and skills on the job. |
A to Z Grantwriting
This invigorating and informative seminar was created for executive directors, organizers, board members, community volunteers, development officers, and individuals who want to learn a “bird's eye” view of the grantwriting process. Learn how to:
- Research and develop mutually beneficial relationships with potential funding sources
- Organize a grantwriting campaign and track funding sources, requests, and donations
- Prepare completed proposal packages
- Dissolve crisis management and submit one hundred proposals a year in ten hours a week.
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The Craft of Magazine Writing
Have you ever thought about writing for magazines? Turn your dreams into bylines and help yourself to a bright future as a magazine writer. It’s fun, it’s easy, and a great source of extra income. If you’re a determined new writer, or if you haven’t written for magazines in years, this class will jump start your career. You’ll learn plenty of powerful brainstorming techniques designed to practically write every article for you. |
Fundamentals of Technical Writing
Learn the skills you need to succeed in the well paying field of technical writing. You'll discover the secrets of successful technical writers, including technical writing conventions, interviewing skills, documentation management, publishing and formatting techniques, and how to get your first job as a technical writer |
Advanced Grant Proposal Writing
Do you know the best way to present information in a grant proposal? In this course, an experienced grantwriter will show you how to research and write winning proposals that get funded. Gain a full understanding of the criteria funders use to determine whether your grant proposal gets funded or rejected. |
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